Store policies

Simple, saaf-saaf policies — jaisa hum WhatsApp par batate hain, waisa hi yahan likha hai.

Shipping & Delivery

Har order 24–48 hours mein dispatch hota hai aur India bhar mein 3–7 din mein deliver hota hai. Shipping FREE hai — koi hidden charge nahi. Dispatch ke baad tracking/AWB number WhatsApp par milta hai, aur aap Track Order page par status dekh sakte hain. Har pot 5-layer protective packaging mein pack hota hai.

Returns, Replacement & Refunds

7-din replacement guarantee: agar product damaged, defective ya galat aata hai, to delivery ke 7 din ke andar WhatsApp par batayein — hum free replacement bhejenge. Breakage ke case mein 48 hours ke andar unboxing video share karein (courier claim ke liye zaroori hai).

Replacement possible na ho to prepaid orders ka refund 5–7 working days mein original payment method par aata hai; COD orders ka refund UPI par. Handmade stoneware mein halka sa rang/texture ka farak craft ka hissa hai — yeh defect nahi mana jata. Used products change-of-mind par return nahi hote (hygiene: food-contact item).

Contact & Grievance

Sabse tez tareeka: WhatsApp par message karein — hum business hours (10am–7pm IST, Mon–Sat) mein 2–4 ghante ke andar reply karte hain.

Grievance Officer (Consumer Protection E-Commerce Rules, 2020 ke antargat): [Naam yahan daalein] · Registered business address: [Address yahan daalein]. Complaint 48 hours mein acknowledge aur 30 din mein resolve ki jayegi.

Privacy

Hum sirf order fulfil karne ke liye zaroori data lete hain — naam, mobile number, address aur pincode. Yeh data sirf delivery aur order updates ke liye use hota hai; kisi ko becha nahi jata. Newsletter email sirf offers/recipes ke liye — kabhi bhi WhatsApp par unsubscribe bol sakte hain. Payment hamare paas store nahi hota; UPI payment seedha aapke UPI app se hota hai.

Terms

Saare prices INR mein hain aur sabhi taxes included hain. Order confirm hone par SMS/WhatsApp update milta hai. Unpaid UPI orders 24 hours baad automatically cancel ho jate hain taaki stock dusre customers ke liye khul jaye. Coupon ek order par ek hi lagta hai. Kisi bhi vivaad par Indian law lagu hoga.